Senior Sales Assistant (USA Office)
We are one of the world leaders in the distribution of electronic components and one of the oldest e-commerce companies in Poland. #TMEteam has over 1,500 people employed at our headquarters in Łódź, Gdynia and Kraków and 11 subsidiaries in Europe, China and the USA. In our daily work, we focus on good communication and team atmosphere, development and training of our employees, as well as in new technologies for which our most modern logistics centers in Europe are famous.
Join the Transfer Multisort Elektronik team!
The tasks we want to entrust you with:
• sell TME company's products and customer service;
• new customer acquisition and customer retention;
• process, update or change customer purchase orders;
• handle, organize and process customer quote requests;
• respond to Customer inquiries within a call center environment in accurate manner (e.g. email, phone, webchat);
• preparing an individual offers for the clients;
• evaluate customers needs and build / maintain productive long lasting relationships;
• collaborate with internal departments to resolve all customers' issues;
• meet personal and team sales targets;
• issuing sales documents in line with orders;
• report and provide feedback to the company's management;
• maintain and expand client database within the assigned territory;
• attend meetings, sales events and trainings to keep abreast of the latest developments;
• assisting Sales Assistants in identifying potential customers;
• preparing and presenting sales presentations and reports;
• researching and analyzing competitor product offerings and services;
• determining customer preferences by analyzing consumer behavior;
• developing innovative sales strategies;
• addressing customer complaints in a timely and professional manner;
• expanding industry knowledge by attending workshops and training sessions;
• presenting, promoting, and selling company products/services ethically;
• developing and maintaining positive and long term customer relationships;
• achieving sales targets within the set deadlines;
• scheduling and conducting product demonstrations and webinars;
• conducting market research to identify the latest industry trends;
• participation in industry fairs.
What do we expect?
•MSC/BSC or secondary education (preferred technical education, profile: electronics, electrotechnics, automatics or related);
• native English;
• knowledge of the issues related with electronics, electrical engineering or automation will be an advantage;
• computer literacy ability to carry out phone conversations;
• customer orientation strong ability to provide the highest level of customer service;
• good organisational skills;
• ability to build relations with customers;
• good interpersonal and communication skills;
• 3+ years of experience in Sales;
• excellent track record in achieving sales targets/goals in a specified time period;
• knowledge of sales industry trends and practices;
• excellent communication and persuasion skills;
• proficiency in Microsoft Office Tools;
• good organizational skills;
• problem-solving ability;
• ability to maintain calm composure in stressful situations;
• ability to work independently and in a competitive environment;
• ability to maintain the confidentiality of sensitive information;
• strong presentation skills;
• ability to offer excellent customer service and satisfaction.
These additional qualifications would be a bonus:
- knowladge of SAP system;
- knowladge of language – Spanish or Portuguese or French.